Lexus Gets Highest Score In J.D. Power Vehicle Dependability Study
The new J.D. Power 2016 U.S. Vehicle Dependability StudySM (VDS) is out – which examines problems experienced during the past 12 months by original owners of 2013 model-year vehicles. The number of problems experienced per 100 vehicles (PP100) determines overall dependability for each model.
Lexus topped the charts with the highest ranking, for the fifth year in a row! Toyota’s Luxury division received a score of 95 problems experienced per 100 vehicles (PP100). Porsche follows with 91 PP100, while Buick holds the third position with 106 PP100.
In other news General Motors achieved the highest number of segment awards with the Buick Encore, LaCrosse and Verano; the Chevrolet Malibu, Silverado HD and Equinox; and the GMC Yukon.
The 2016 study marks another troublesome report for Fiat Chrysler Automobiles brands. Dodge was at the bottom of the list with 208 PP100, slightly behind Ford, Smart and Land Rover. Nearly every FCA marque was behind the industry average of PP152, save for Ram in ninth place with 129 PP100. The Fiat 500 ranked highest in the city-car category, though the 2013 Smart ForTwo was its only segment rival.
Design-related problems now account for 39 percent of reported issues, up slightly from 2015, while the number of engine/transmission issues has fallen slightly.
Many of the design-related issues involve voice-recognition failures and Bluetooth pairing or connectivity problems.
“Usability problems that customers reported during their first 90 days of ownership are still bothering them three years later in ever-higher numbers,” said JD Power automotive VP Renee Stephens. “At the same time, the penetration of these features has increased year over year.”